Organizational Citizenship Behaviour Readiness: A Demographic Study on Local Governments’ Employees in Southern Region of Malaysia

MOHAMAD IBRAHIM, RASHIDAH and Hashim, Noorul Hafizah and Amin , Aziz and Abd Ghani, Mazuri (2015) Organizational Citizenship Behaviour Readiness: A Demographic Study on Local Governments’ Employees in Southern Region of Malaysia. In: 4th International conferences on law and society 2015, 10-11 may 2015, kampus gong badak, unisza. (Unpublished)

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Abstract

Plagued with high complaints from the public on dissatisfaction on service quality provided by local government, the objective of this study is to investigate the impact of demographic factors of gender, supervisor’s gender, organization type (city council, municipal council and district council), service tenure and dyadic tenure towards organizational citizenship behaviour readiness in local government agencies in Southern region of Malaysia. Data from 222 employees working in nine local government agencies in Southern region of Malaysia were collected using stratified random sampling approach. Descriptive statistics of mean and standard deviation and inferential statistics of t-test and ANOVA test are employed using SPSS version 20. Results revealed that dyadic tenure and organization type have significant influence in elevating employees’ Organizational Citizenship Behaviour. Gender, supervisor’s gender and service tenure were found to be immaterial and to be equal among these respondents. Generalization of these findings cannot be assumed and a larger geographical coverage throughout Malaysia is highly recommended so as to make the findings more meaningful. Empirical evidence provided support that demographic factors could have significant impact towards elevating Organizational Citizenship Behaviour. Thus, the management should take proactive actions in ensuring that these demographic factors can be manipulated towards achieving its mandated objectives and to instill public confidence towards multifarious services provided by local government.

Item Type: Conference or Workshop Item (Paper)
Keywords: Demographic, Organizational Citizenship Behaviour, Local Government, Southern Malaysia
Subjects: H Social Sciences > H Social Sciences (General)
Faculty / Institute: Faculty of Economics & Management Sciences
Depositing User: ms rashidah mohamad ibrahim
Date Deposited: 24 Feb 2016 03:44
Last Modified: 24 Feb 2016 03:44
URI: http://erep.unisza.edu.my/id/eprint/4441

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