Nurses'Quality of Work Life, Life Satisfaction and Service Quality: A Proposal

Mohamad, Mahadzirah (2012) Nurses'Quality of Work Life, Life Satisfaction and Service Quality: A Proposal. In: Business and Management Series Volume 3. UMT Publisher, Kuala Terengganu, Terengganu, pp. 47-59. ISBN 978-967-5366-94-9

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Currently, the players in the Malaysia public health-care sector are a facing great challenge to meet the increasing demand for the growing affluent market. It is challenging to provide high quality nursing service when the sector is confronted with the shortage of trained staff. The current shortage of nurses in Malaysia highlights the importance of understanding their work environment, giving emphasis to the different aspects of quality of work life (QWL) so that relevant policies can be formulated to retain them in the workforce. Based on the Need Satisfaction Theory and Spillover Theory, and Internal Marketing Approach, this study attempts to study nurses’ QWL, its relationship with nurses’ life satisfaction and the quality of health-care services.

Item Type: Book Section
Keywords: Quality of work life, life satisfaction,service quality
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
R Medicine > RT Nursing
Faculty / Institute: Faculty of Economics & Management Sciences
Depositing User: Prof. Dr. Mahadzirah Mohamad
Date Deposited: 02 Apr 2014 06:48
Last Modified: 26 Oct 2015 06:07

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