A Model of Quality of Work Life, Life Satisfaction and Service Quality

Mohamad, Mahadzirah (2012) A Model of Quality of Work Life, Life Satisfaction and Service Quality. Asian Journal of Business Research, 2 (2). pp. 33-46. ISSN 1178-8933

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Abstract

The study was conducted with the purpose of identifying the impact of Quality of Work Life (QWL) on Life Satisfaction (LS) and Service Quality (SQ) among nurses in the public hospitals. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were used to examine the internal reliability of a measure and structural equation modelling (SEM) was used to test the goodness of the proposed hypothesised model. The findings of the study supported the first two proposed hypotheses that postulated firstly, that the higher the perceived QWL, the higher the LS and, secondly, the higher the perceived QWL, the higher the perceived nursing SQ. The third hypothesis stated that the higher the LS, the higher the nursing SQ was not supported. The implication of the study suggests that nursing staff with high quality of QWL would deliver high SQ and at the same time achieve high LS.

Item Type: Article
Keywords: Quality of Work Life, Life Satisfaction, Service Quality
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HV Social pathology. Social and public welfare
Faculty / Institute: Faculty of Economics & Management Sciences
Depositing User: Prof. Dr. Mahadzirah Mohamad
Date Deposited: 31 Mar 2014 07:26
Last Modified: 08 Aug 2015 06:37
URI: http://erep.unisza.edu.my/id/eprint/418

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