ORGANIZATIONAL CITIZENSHIP BEHAVIOR AMONG LOCAL GOVERNMENT STAFF IN EAST COAST MALAYSIA

Mohamad Ibrahim, Rashidah and Mohd Salleh , Ahmad Munir (2011) ORGANIZATIONAL CITIZENSHIP BEHAVIOR AMONG LOCAL GOVERNMENT STAFF IN EAST COAST MALAYSIA. In: SEMINAR PERUNDANGAN ISLAM DALAM MASYARAKAT KONTEMPORARI (ISLAC 2011), 18 - 19 November 2011, Gong Badak Campus, UniSZA, Terengganu.

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Abstract

The local government, being one of the main service providers to the public, is plagued with complaints from the public as the issues of service quality and service delivery have so far failed to meet the expectation of the ever demanding local communities. The public complaints as compiled by PCB (public compliant bureau) showed a bleak picture where the number of formal complaints received was 14,700 in 2010, an increase of 15.9% as compared to 2009. Local government is among the highest number of complaints received. Thus, in responding to the PCB statistics and lack of in-depth research on local government especially in East Coast Malaysia, this research aims to determine Organizational Citizenship Behavior (OCB) among local government staff in Pahang, Kelantan and Terengganu. Studies show that there are various factors that contribute to OCB engagement by employees mainly in Western context. Thus, this paper aims to fill the literature gap by focusing in the Malaysian context by discussing on two variables (leader-member exchange and organizational communication) and their relations to OCB. The effect of job satisfaction as the mediator role to these variables is also examined. It is a quantitative research where the questionnaires are adopted from established instruments with proven reliability and validity.

Item Type: Conference or Workshop Item (Paper)
Keywords: Local Government, Organizational Citizenship Behaviour
Subjects: J Political Science > JS Local government Municipal government
Faculty / Institute: Faculty of Economics & Management Sciences
Depositing User: ms rashidah mohamad ibrahim
Date Deposited: 22 Feb 2015 03:14
Last Modified: 22 Oct 2015 01:47
URI: http://erep.unisza.edu.my/id/eprint/2799

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