DETERMINANTS OF CITIZENSHIP BEHAVIOUR AMONG LOCAL GOVERNMENT EMPLOYEES IN EAST COAST MALAYSIA: AN EMPIRICIAL STUDY

Mohamad Ibrahim, Rashidah and Abd Ghani, Mazuri and Mohd Salleh , Ahmad Munir (2013) DETERMINANTS OF CITIZENSHIP BEHAVIOUR AMONG LOCAL GOVERNMENT EMPLOYEES IN EAST COAST MALAYSIA: AN EMPIRICIAL STUDY. In: SEMINAR PENYELIDIKAN SISWAZAH UniSZA 2013, 7 - 8 September 2013, Gong Badak Campus, UniSZA, Terengganu.

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Abstract

Local Government being the third-tier in Malaysian government has been identified as one of the government agencies mandated to drive the economic growth and development of a particular district and its residents. For years, local governments have been plagued with public complaints as the issues of inefficiency of service quality and service delivery has yet to meet the expectation of the public. Thus, this study makes an attempt to attain two objectives. First objective is to describe the differences in leader-member exchange (LMX), communication satisfaction and organizational citizenship behaviour (OCB) based on selected demographic factor, namely state, service group and LMX tenure with current supervisor while the second objective is to examine the relationship between communication satisfaction, LMX and OCB. In achieving these objectives, 212 employees from six local governments from East Coast States have participated through a structured questionnaire using disproportioned stratified sampling procedure. The statistical results showed that local government type and LMX tenure with current supervisor have significant mean differences in OCB and communication satisfaction variables while significant mean difference was noted in service group in LMX variable. Findings from regression analyses proved that, after controlling for selected demographic variables, both LMX and communication satisfaction have positive impact towards OCB. The findings from this study provide significant contribution to the local government management that fostering quality dyadic relationship, improving communication satisfaction among the workforce should be given priority as these elements are vital in elevating the citizenship behaviour among the local governments’ employees. By focusing on these interrelationships, local government can achieve the mandated objectives and instil public confidence towards efficiency of the various services provided by this important agency.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ANUGERAH PINGAT EMAS - paper best award
Keywords: Organizational Citizenship Behaviour, Local Government, Leader-Member Exchange, Communication Satisfaction
Subjects: J Political Science > JS Local government Municipal government
Faculty / Institute: Faculty of Economics & Management Sciences
Depositing User: ms rashidah mohamad ibrahim
Date Deposited: 13 Jan 2015 05:08
Last Modified: 09 Aug 2015 00:17
URI: http://erep.unisza.edu.my/id/eprint/2795

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