THE IMPACT OF LEADER-MEMBER EXCHANGE, COMMUNICATION SATISFACTION IN ELEVATING ORGANIZATIONAL CITIZENSHIP BEHAVIOUR AMONG LOCAL GOVERNMENT EMPLOYEES: THE MEDIATING ROLE OF JOB SATISFACTION

Mohamad Ibrahim, Rashidah and Abd Ghani, Mazuri and Wan Mohd Amin, Wan Abd Aziz and Ahmad Munir, Mohd Salleh (2013) THE IMPACT OF LEADER-MEMBER EXCHANGE, COMMUNICATION SATISFACTION IN ELEVATING ORGANIZATIONAL CITIZENSHIP BEHAVIOUR AMONG LOCAL GOVERNMENT EMPLOYEES: THE MEDIATING ROLE OF JOB SATISFACTION. In: 2nd International Management Conference 2013 (IMaC' 2013), 14th - 15 th December, 2013, Universiti Sultan Zainal Abidin (UniSZA).

[img] Text
F9.pdf
Restricted to Registered users only

Download (354Kb) | Request a copy
Official URL: http://www.unisza.edu.my

Abstract

Local Government being the third-tier in Malaysian government is one of the government agencies mandated to drive the economic growth and development of a particular district. For years, local governments have been plagued with public complaints as the issues of inefficiency of service quality and delivery has yet to meet the expectation of the public. This study attempt to attain two objectives with first objective is to examine the relationship between communication satisfaction, leader-member exchange (LMX) and organizational citizenship behaviour (OCB) while second objective is to determine the effect of job satisfaction in mediating the relationship between LMX and OCB, communication satisfaction and OCB. 212 employees from six local governments participated in the survey using disproportioned stratified sampling procedure. Results from regression analyses proved that, after controlling for selected demographic variables, the contribution-respect dimension of LMX has a positive impact towards OCB while group and organizational context of communication satisfaction have significant positive relationships with OCB. The findings confirmed that job satisfaction partially mediated the relationship between LMX and OCB as well as communication satisfaction and OCB. The findings from this study provide significant contribution to the local government management that fostering quality dyadic relationship, improving communication and job satisfaction among the workforce should be given priority as these elements are vital in elevating OCB among the local governments’ employees. By focusing on these interrelationships, local government can achieve the mandated objectives and instil public confidence towards efficiency of the various services provided by this important agency.

Item Type: Conference or Workshop Item (Paper)
Keywords: Organizational Citizenship Behaviour, Local Government, Leader-Member Exchange, Communication Satisfaction, Job Satisfaction
Subjects: J Political Science > JS Local government Municipal government
Faculty / Institute: Faculty of Economics & Management Sciences
Depositing User: ms rashidah mohamad ibrahim
Date Deposited: 13 Jan 2015 05:10
Last Modified: 13 Jan 2015 05:10
URI: http://erep.unisza.edu.my/id/eprint/2792

Actions (login required)

View Item View Item