Mohamad Ibrahim, Rashidah and Mohd Salleh, Ahmad Munir (2012) ORGANIZATIONAL CITIZENSHIP BEHAVIOR AMONG LOCAL GOVERNMENT STAFF IN EAST COAST MALAYSIA. In: 11th International annual symposium on sustainability science and management 2012 (UMTAS 2012) , 9-11 July 2012, Ri-Yaz heritage Marina Resort & Spa, Kuala Terengganu, Terengganu, Malaysia.

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The local governments are no doubt having become one of the most important agencies in terms of growth and progress of the district due to their direct involvement in the developments of local district. Being one of the main service providers to the public, local governments are constantly plagued with complaints from the public as the issues of service quality and service delivery have so far failed to meet the expectation of the ever demanding local communities. The public complaints as compiled by PCB (public complaint bureau) showed a bleak picture where complaints against the local governments at the State level ranked first (the highest number of complaints) for the past three years (2009-2011) out of 16 sectors categorized by PCB. Thus, in responding to the PCB statistics and lack of in-depth research on local government especially in East Coast Malaysia, the objective of this research is to determine Organizational Citizenship Behavior (OCB) among local government staff in Pahang, Kelantan and Terengganu. Nine local governments, three from each state shall be the respondents with unit analysis from workforce comprising management and professional staff, support I and support II staff. The data shall be collected through self-administrated structured questionnaire and a disproportionate stratified random sampling procedure is to be adopted. The variables concerning leader-member exchange and organizational communication are selected to be the predictor towards OCB and the effect of job satisfaction as the mediating role to these variables shall also be examined.

Item Type: Conference or Workshop Item (Paper)
Keywords: organizational citizenship behavior, local government, leader-member exchange, job satisfaction, organizational communication
Subjects: J Political Science > JS Local government Municipal government
Faculty / Institute: Faculty of Economics & Management Sciences
Depositing User: ms rashidah mohamad ibrahim
Date Deposited: 21 Jan 2015 02:21
Last Modified: 21 Jan 2015 02:21

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