Trustworthiness and Mobile banking Utilizations

Hj Razali, Mohd Hudzari (2013) Trustworthiness and Mobile banking Utilizations. Wulfenia Journal, 20 (1). pp. 139-150. ISSN 1561-882X

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The main objective of this study is to investigate the relationship of between trustworthiness and mobile banking utilizations. Using a survey research methedology with questionnaire as rhe research intrument, data were collected from 312 mobile banking users in Malaysia. The results of the analaysis showed that all the three components of trustworthiness namely, ability, integrity and benevolence were found to be positively related to mobile banking utilizations. The findings of this study will further enrich our understanding on the topic of trust in the context of developing country such as Malaysia.

Item Type: Article
Keywords: Mobile banking usage, Satisfaction, Loyalty, Malaysia
Subjects: H Social Sciences > HG Finance
Q Science > Q Science (General)
Faculty / Institute: Faculty of Bioresources & Food Industry
Depositing User: dr mohd hudzari haji razali
Date Deposited: 29 May 2014 03:40
Last Modified: 29 May 2014 03:40

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