Strengthening of Islamic Quality Management Practices Through Culture of Perfection (Itqan) and the Value of Courtesy (Ihsan) Toward the Business Perfomance of Muslim Entrepreneur

Ibrahim, Zakaria and Mohamed, Saiful Bahri and Abdullah, Abdul Hakim (2014) Strengthening of Islamic Quality Management Practices Through Culture of Perfection (Itqan) and the Value of Courtesy (Ihsan) Toward the Business Perfomance of Muslim Entrepreneur. Advances in Natural and Applied Sciences, 8 (4). pp. 237-243. ISSN 1995-0772

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Abstract

Islamic quality management practices are important processesin the running and the management of a company that focuses on products or provides services in line with the needs and demands of Sharia. These practices, if properly managed, will achieve success and excellence not only in the real world but also in the hereafter. Quality management system pioneered in the West, such as Total Quality Management, emphasizes the technical aspects like input-output, procedures and work processes, customer preferences, and relationships with suppliers. They ignored spiritual aspects such as welfare of workers, the value of goodwill, integrity, ethics, morality and social responsibility. Thus, an owner or manager must establish a quality management system based on Islamic values that emphasizes culture of perfection (itqan) and values of courtesy (ihsan). The two main pillars are to ensure continuity and smooth running of the quality management system in an enterprise. They also make the quality management system more humane and closer to the heart of every member of the organization. Accordingly, this study will view the two concepts as moderating factors, and will examine their impact on the quality of management practices of muslim entrepreneurs, bye valuating their business performances. Thereafter, we can propose strengthening measures for effective quality management system according to Islamic values. The findings confirmed that both the factors showed significant effect in the relationship between quality management practices and business performances of muslim entrepreneurs. The emphasis on the culture of perfection (itqan)and the value of courtesy (ihsan)contributes to a more holistic quality management system.

Item Type: Article
Keywords: Islamic Quality management practices, Culture of Perfection (itqan), Value of Courtesy (ihsan)
Subjects: H Social Sciences > H Social Sciences (General)
T Technology > T Technology (General)
Faculty / Institute: Faculty of Design Arts & Engineering Technology
Depositing User: P.M. Dr Saiful Bahri Mohamed
Date Deposited: 14 May 2014 02:19
Last Modified: 10 Aug 2015 03:25
URI: http://erep.unisza.edu.my/id/eprint/1209

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